At Ganache Cake Factory, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be granted.

Order Cancellation:

a. If you wish to cancel your order, please contact us as soon as possible. If the cancellation request is received before the order is prepared or shipped, we will cancel the order and provide a full refund.

b. If the order has already been prepared or shipped, we may not be able to cancel it. In such cases, please refer to the "Product Issues" section below.

Product Issues:

a. Quality: We take utmost care to ensure the quality of our products. If you believe that the product you received is of poor quality or doesn't meet your expectations, please contact us within 24 hours of receiving the order.

b. Damage: In the unlikely event that your order is damaged during transit, please contact us immediately. We may request supporting evidence, such as photographs, to assess the extent of the damage.

c. Incorrect Item: If you receive an incorrect item that is different from what you ordered, please contact us promptly. We will arrange for the correct item to be delivered or provide a refund.

Refund Process:

a. Refunds will be issued using the original payment method used for the purchase.

b. Depending on the payment provider and your location, it may take several business days for the refund to be processed and reflect in your account.

c. In cases where a refund is approved, we may request the return or disposal of the product as deemed appropriate.

Non-Refundable Items:

a. Certain items may not be eligible for a refund due to their nature, such as personalized or customized products.

b. Additionally, perishable items, including cakes and baked goods, may not be eligible for a refund if the issue is not reported within a reasonable time frame.

Customer Satisfaction:

Our priority is to ensure customer satisfaction. If you have any concerns or issues regarding your order, please contact us, and we will make every effort to address and resolve the situation in a fair and timely manner.

Policy Changes:

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further clarification about our Refund Policy, please contact us using the provided contact information.